HKCU\SOFTWARE\Microsoft\Office\16.0\Common\Identityīut I am afraid that this could have negative effects on using other Office 365 features in this Citrix farm, like PowerBI, Teams, etc We have alleviated the issue disabling the ADAL login interface, by creating the DWORD value EnableADAL=0 in this registry path/key: But, after several days waiting, the Microsoft engineers discovered that the software was installed in a Citrix farm, and closed the case rejecting to investigate any further. This environment is delivered to us through an MSP, and they filed a support case with Microsoft. Even after introducing them, they would be required to introduce them again several hours/days/weeks/months later. All users that work with an Exchange Online mailbox were requested their credentials. Last year, around the end of July, we started to have an issue with Outlook 2016.
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